Willow Joinery, makers of timber windows and doors, based in St Clears are seeking a full time Office Manager / Administrator.
The business needs an organised and competent candidate to be the glue between departments but with a focus on our customers and providing exceptional service to them. you will be passionate about customer experience, you will get a buzz out of continuous improvement, have excellent attention to detail and be efficient in responding to queries. The key duties of the role are as follows:
- Coordinating and supporting pre-sales and existing sales
- Social media and general marketing coordination (optional)
- Basic payroll and accounts (no experience required as systems in place)
- Managing and administering the CRM system (Customer Relationship Management)
- Liaising and organising fitting teams
- Coordinating subcontractors and suppliers
- Monitoring and responding to calls
- Assisting with administration of H&S system
Your skills and experiences might include:
- Proven effective and professional customer service skills with a willingness to accommodate customers and communicate positive and negative messages effectively and in line with Company guidelines.
- Proactively contribute to discussions and offers direction, suggestions and solutions, proactively listens to others’ views, influences people to deliver. • Takes responsibility and ownership of own workload, personal behaviour and performance in line with Company values and encourages others to do the same.
- Ability to plan and prioritise own work to ensure completion within set deadlines and where no deadlines are set, establish these to meet business requirements.
- Demonstrate a high level of attention to detail, delivering high quality outputs that are accurate and fit for purpose.
- Proactively looks for improvements and efficiencies in costs, processes, procedures, outputs and results.
- Proficiency in all relevant IT packages.
- Ensures all company policies and procedures are adhered to.
- A resilient approach with the ability to manage conflicting priorities effectively and efficiently.
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