Customer Care and Logistics Coordinator

This growing international company with a large UK presence is built on family values and innovation is looking for a Customer Care and Logistics Coordinator based on a 12 month contract to join this growing, international company based in Royston., Hertfordshire

12 month contract
Monday to Friday working hours – 37 hours per week
Salary 24k 
A little about the role and what you will be doing;

The Customer Care and Logistics Coordinator is accountable for the daily
administration of the department for Customer Experience.
• Actively work towards building long term successful relationships with our customers.
• Accurately process customer orders in line with agreed customer promise
• Accurately create and issue export and import documentation, alongside other supporting document packs.
• Efficiently capture, investigate, and respond to customer queries and complaints.
This is split into four distinct areas that ultimately support the delivery of the departments vision
• Customer Order Administration
• Export, Import and Logistics Administration

• Customer Complaint and Query Administration
• General Administrative Support

        A little about you;

Strong admin again, with previous experience in customer care and logistics is beneficial
Previous customer services or logistics experience for an international business (preferably a manufacturer/FMCG).
Previous awareness and/or experience with cross border trade movements.
Knowledge of import and export procedures
 Knowledge of import and export documentation
Proven experience using Microsoft Applications: Outlook, Excel, Word etc.

       What’s in it for you;

What to do next
Hit the apply button now and we will be in touch or email [email protected]