Customer Care Executive / Account Managerwanted to join this growing organisation.
This is a newly shaped role within the business, giving you the opportunity to put your own stamp on how customer relationships are managed and grown.
Salary up to 38k dependant of expereince and qualifications
Permanent position
Based in Baglan, Neath Port Talbot
Monday to friday working hours- 100% site based
What will you be doing;
You will be the proactive owner of a defined group of customer accounts, ensuring they receive exceptional, seamless service while identifying opportunities to strengthen relationships and drive account growth.
• Manage day-to-day relationships for an assigned portfolio of customers
• Carry out proactive customer check-ins to anticipate needs and improve forecasting
• Map key contacts within each account to ensure smooth communication
• Identify opportunities for increased product usage, cross-sell or upsell
• Support campaigns to re-engage lapsed customers
• Visit assigned accounts annually to maintain strong relationships
• Ensure accurate order processing during peak operational periods
• Monitor delivery performance and proactively communicate any risks
• Balance workload effectively across seasonal peaks
• Work closely with internal teams to resolve issues quickly and effectively
• Escalate complex cases appropriately while maintaining ownership of customer communication
• Collaborate with Key Account Managers, sharing insights and identifying commercial opportunities
A little about you;
You’ll be passionate about delivering excellent customer service and building long-term relationships, with the drive to support both retention and account growth.
- Strong customer service and account management experience (maybe you have been working in an internal ales position and are looking to spread your wings.
- Experience within the agriculture or agri-nutrition sector, or a relevant post-school qualification (e.g. Agriculture, Animal Science, or Agri-Business), is essential
- Confident communicator with excellent relationship-building skills
- Able to prioritise and manage a varied workload
- Comfortable working proactively and taking ownership of customer needs
- Strong problem-solving skills, with the ability to collaborate across teams
- Commercially aware, able to spot opportunities and escalate leads appropriately
- Organised, reliable and able to thrive during busy seasonal periods
- A full driving licence is required to support business needs, including customer visits and occasional travel to other UK sites
What’s in it for you;
- Monday to Friday working based onsite
- Competitive salary up to 38k
- Supportive team environment with opportunities for growth to a Key Account Manager
- The chance to make the role your own and positively influence customer experience and retention
- 25 days holiday
- On-site parking
- Opportunity to gain exposure in an international, multi site organisation
What to do next;
Hit the apply button below and we will be in touch
FMCG
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