WHO ARE THEY:
Our client is a public sector organisation that helps keep the community safe and save lives.
They are currently recruiting for an ICT Technician to join them permanently.
Permanent Role
£23,484.00 – £24,920.00
THE ROLE
- Providing ICT Support, resolution or escalation for issues assigned to you from the helpdesk
- Providing ICT Support, resolution, or escalation for issues on the helpdesk where necessary or when other members are unavailable
- Keep the helpdesk up to date with updates, timescales or re-assignment as required to ensure the end user is fully informed
- Keep the ICT inventory system up to date with all new, changed and remove items and ensure adequate stock is maintained
- Setting up, installing, and configuring WiFi Access Points, Switches, firewalls, cabling, and other network infrastructure, including DHCP, Radius and IP configurations.at stations and commands
- Install sockets, racks, and associated equipment safely and neatly according to ICT department or Service standards
- PC, Laptop, Tablets, Mobile, VOIP telephone, MFD, printer and other devices setup, configuration, and maintenance
- Providing and delivering training to end users in the stations and commands as required
- Provide guidance and help to support the station ICT procedures including use of Office 365 and Password policies
- Assist with support and troubleshooting of Airwave and ESN communication devices and channels
- Provide first-line remote and in-person IT support to Operational Personnel
ABOUT YOU
- 3+ years of providing ‘hands on’ ICT support and configuration in an SME sized organisation (50+ computer users) full time as your primary role
- Experience of IT related duties, including the configuration and commissioning of PC Hardware.
- Experience of setting up and installing software and associated peripherals
- Able to troubleshoot hardware, software, and networking issues effectively
- Previous experience working with a LAN / WAN environment
- Understanding of websites and associated technologies
- Good knowledge of the installation procedures and configuration of software packages
- Good understanding of IPv4 addressing, routing, and configuring
- Good knowledge of ICT network, system, and data security
- Full Driving Licence is essential for this role
IND123
#sunnyjobs
Applications are encouraged from all sections of the community