IT Support Analyst , Ceredigion
Salary – £28,350 + 10% annual bonus
WORKING HOURS…
M – F 9am – 5pm on site with potential to work 1 day from home once trained
THE ROLE…
Our client is a leading, health company who are seeking an IT Support Analyst to join their friendly, supportive team!
DUTIES WILL INCLUDE..
- Provide first level support on the MES Systems in use at the site with accountability to the Process Specialist Manager
- Be the IT contact for MES related Quality Management Systems actions.
- Direct and indirect support of IT service desk and ticket management as an escalation point.
- Perform software installations, upgrades, user training and troubleshooting.
- Document standard operating procedures used by support staff. Assist in developing global IT standards and tools and work with fellow employees in other countries to maintain current solution catalogue.
- Escalate advanced technical issues to third parties or senior members.
- Direct and indirect support of IT service desk and ticket management as an escalation within the target resolution time and are documented within the ticketing system
- Prioritise, schedule, and resolve problems. Escalate unresolved problems (when required) to the appropriate Analyst.
WHAT YOU WILL NEED…
- Experience with MES systems in a Pharma, or Manufacturing industry advantageous.
- Experience with Linux IGEL advantageous.
- Knowledge of basic computer hardware, including PCs, laptops, and peripheral components.
- Experience with desktop and server operating systems, including Windows Server 2008-2019 and Windows 10/11 Pro.
- Preference will be given to candidates with strong Intune/Autopilot skills.
- Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management) (Intune, SCCM, Azure).
- Strong grasp of Active Directory (Hybrid Azure and On-prem), Exchange, DNS (Domain Name Server), DHCP (Dynamic Host Configuration Protocol), SSO (Single Sign On)
- Experience working in a team-oriented, collaborative environment.
- Management of relationships with vendors and external parties who provide services to IT.
- Ability to present ideas in user-friendly language
- Preferably ITIL Foundation Certified
BENEFITS…
- Work for a global organisation
- Friendly, supportive team
- Beautiful location
- Private healthcare
- Competitive holiday allowance
IND123
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