This fast-growing, ambitious, international business, who turn their passion for nutrition into great products that advance health and performance of consumers have a newly created role for a IT Support & Services Analyst, based at Felinfach, Ceredigion.
IT Support & Services Analyst
Up to £25,000 plus ongoing training
Felinfach (Ceredigion)
A newly created, permanent position for an ambitious person to carve out a new career with an international, aware winning company.
What you will be doing
This role supports the efficient running of IT Infrastructure and Services within the Business Systems Department.
- Assisting colleagues with their IT-related issues (on-site and remotely)
- Ensuring all IT services on-site function properly, coordinating tasks related to systems and services supporting the production environment,
- Ensure all new employees are setup correctly as per local requirements and new user process.
- Diagnose and resolve desktop technical issues where remote assistance is ineffective.
- Provide mobile device support when required.
- Complete internal user moves including phones.
- Install and configure office equipment as required.
- Perform basic administrative support duties, as required, to meet specific operational objectives.
- Aid and support colleagues in IT-related matters when required.
- Ensure that a high level of customer service and support is provided to all internal and external customers, escalate any anomalies to management.
- Keep customers informed of progress and manage customers’ expectations.
A little about you and what you need
- 3 x A levels (or equivalent), grade C or above in STEM (Science, Technology, Engineering, Maths) subjects.
- 5 x GSCEs (or equivalent), grade C or above, including Maths and English
- Basic understanding of IT infrastructure (servers, networks, PC/laptop/mobile phone, and device configurations).
- Driving licence.
- Ensure all tasks assigned to Infrastructure and Services are actioned followed up with appropriate notes and estimated completion date.
- You will live within driving distance of the site in Felinfach, Ceredigion and have your own transport due to the location, public transport links are limited.
What’s in it for you
- Annual salary up to £25,000 per annum
- 25 days holiday plus Bank Holidays
- Monday to Friday working hours **Onsite position
- Enhanced pension scheme
- Career progression and on-going training
- Performance related pay reviews
What to do now
Apply now by clicking the button below and we will be in touch
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Applications are encouraged from all sections of the community