Job Title: Operations Administrator
Job Type: Temporary – the post will run up to Friday, 19th of December 2025
Hours: 34.5 hours per week with 1 hour for lunch – Monday to Thursday 8:30am to 4:30pm & 8:30 to 4pm on Fridays. Hybrid working with 2 days work from home (Tuesday & Friday)
Pay: £12.21 per hour
Location: Carmarthen
Operations Administrator required to join a not-for-profit organisation in Carmarthen Town on a Temporary contract (The post will run up to Friday 19th of December). The core purpose of this role is to serve as a professional and customer-focused point of contact for all residents, partners, and stakeholders. It’s a diverse and challenging position that demands individuals deeply committed to customer service excellence.
Responsibilities:
- Handle all inquiries from residents, partners, and stakeholders via phone, in writing, or in person, ensuring accurate records are kept.
- Conduct telephone repair surveys.
- Offer advice on general housing, tenancy, and maintenance matters to residents.
- Investigate complaints regarding the Association’s services.
- Process maintenance orders and inspection requests.
- Manage rent inquiries, provide advice, and record/receipt payments.
- Address Housing Benefit inquiries and offer related guidance.
- Follow up on repairs recharges.
- Suggest service improvements based on complaint feedback.
- Direct residents to relevant external organizations, services, and support.
- Promote and support resident involvement.
- Complete profiling information and surveys.
- Achieve targets set by the Operations Team Leader and Operations Manager.
- Provide administrative support to housing and maintenance staff as directed.
- Process and distribute all incoming mail.
- Encourage self-service by promoting the Association’s online platforms and mobile app to residents and contractors.
About you:
- Experience of providing a high standard of administration
- Good organisational skills
- Ability to work as a team and on own initiatives
- Excellent communication skills
- Strong administrative skills
Benefits:
- Starting pay from £12.21 per hour + holiday pay
- Based in the lovely Market town of Carmarthen for a none for profit organisation
- 34.5 working hours per week – Office hours 8:30 to 16:30 (16:00 on Fridays) 2 days work from home (Tuesday & Friday)
- Free (paid for) car parking
Don’t miss out. Apply now!
Hit the apply button below and we will be in touch. Still a little unsure and want some more details email [email protected]
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Applications are encouraged from all sectors of the community.
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