Willow Joinery are an established business that produce timber windows and doors for clients all over the UK.
This position is a newly created role and will help create a first class customer experience when they order through Willow.
The position will mainly focus on the following:
- Answer incoming calls and deal with enquiries, performing reception duties in an efficient, professional and courteous manner
- Respond to requests for quotes with a phone call to let customers know we are dealing with their enquiry and to help gain more information about their requirements
- Update customers on progress of their joinery through the workshop and any delays/issues
- Order and maintain stocks of relevant office supplies
- Manage the fitting team diary and booking in of installs/travel arrangements
- Perform other routine administrative tasks as assigned and for other departments as required
This role will initially be for 3 days per week. The preference is Monday, Wednesday and Thursday but there is some flexibility to this. Hours are 9-3 with 30mins break for lunch.
This is a remote working role however initially you will need to work on site to get up to speed with the company and duties.
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