Job Title: Customer Support Administrator
Location: Llanelli
Job Type: Permanent/Full-Time
Salary: £25,000.00-£29,000.00 per year dependant on experience
Hours: Monday-Friday 8:30am-5:00pm with one hour for lunch
Are you an organised and proactive professional who loves providing exceptional customer service? Join our client’s friendly tight-knit team in Llanelli as a Customer Support Administrator.
In this key role, you’ll be the first point of contact for our clients customers, managing all service requests, from initial setup to ongoing maintenance. You’ll be the central hub for service operations, working closely with customers and engineers to coordinate schedules, solve issues, and improve our client’s processes.
What You’ll Do:
- You’ll act as the main point of contact for our clients customers, handling queries by phone, email, and in person with urgency and professionalism.
- You’ll Manage all aspects of service delivery, including installations and maintenance, making sure tasks are completed on time and to the highest standard.
- Help schedule and brief our client’s service engineers, ensuring they have everything they need to do their jobs effectively and safely.
- Track job costs and service profitability, maintaining detailed records of all activities.
- Help raise awareness of our client’s services, support sales efforts, and find new opportunities to grow the department.
Requirements:
- Proven experience in a customer-facing administrative or operational role.
- Exceptional communication skills, both written and verbal.
- Strong IT skills, especially with service tracking and reporting systems.
Benefits:
- Additional pension contribution
- Free on-site parking
- Social events like curry nights and annual summer BBQ.
- Be part of a growing, forward-thinking company that values initiative and professional growth.
- Work in a supportive team environment where your input shapes operations.
- Opportunity to build a meaningful career in a technically rich and customer-centric setting.
How to Apply:
Ready to make your next career move? Click the link below to apply! If you have any questions, feel free to reach out to Eleanor at [email protected]
We can’t wait to hear from you!
#Sunnyjobs
Applications are encouraged from all sectors of the community
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