Becoming part of their team will introduce you to the wonderful work they do and allow you to gain a deep understanding of the framework upon which the organisation stands so strong.
Becoming a Welfare Benefits Advisor.
What to expect
Our client is looking for a suitably qualified individual to join their team.
Overall Aims of the Post:
- To contribute to the reduction of poverty and the maximisation of income for carers and their families throughout Carmarthenshire and Pembrokeshire, demonstrated by an increase in benefit take-up
- To provide welfare benefits and welfare right information, guidance, and support to a range of individuals including carers and the individuals they care i.e., older people, disabled children, and adults.
Areas of Responsibility:
- To provide specialist welfare benefit advice, support and casework to individuals including welfare benefits checks, specialist advice and casework.
- To help alleviate poverty and maximise income for individuals by supporting them to access welfare benefits, and other available funding.
- To attend community events to offer benefits advice and where appropriate, undertake some home visits to clients.
- To provide information and advice on the rights to challenge DWP decisions where appropriate, working closely with the Team Co-ordinator and Appeals Tribunal Representative.
- To work with all teams within the company to identify carers who are experiencing financial hardship.
- To work with partner agencies and others who may have contact with carers in their caring role, to increase the number of carers known to the service and to other services in Carmarthenshire.
- When carers are referred to the project, assess their needs and jointly agree a plan to address those needs adopting a person-centred strengths-based approach – either through direct activity or by referring to other agencies.
- To raise carer awareness through involvement in carer and related community events e.g. Carers Week and Carers Rights Day.
Team working/Networking and Liaison:
- To foster and maintain existing partnerships with a wide range of statutory, voluntary and community group and forums across the county.
- To offer and provide team cover and continuity of services to carers in the event of colleagues planned/unplanned absence i.e., annual leave etc.
- To maintain accurate case records on our Customer Relationship Management system.
- To assist in collating carer feedback and information to evidence need for improvement of existing carers services and/or development of new services.
- To assist in the preparation of information reports as required by funders.
- To be committed to safeguarding and promoting the welfare of vulnerable adults and children.
- To work at all times within the philosophy and policies of Carers Trust.
- To comply with the Health & Safety at Work Act 1974 and with Carers Trust policy, paying particular attention to the reporting of dangerous situations.
- To comply with Carers Trust staff Code of Conduct.
Why Our Client?
Our client is a highly reputable organisation that splits its time and efforts across the counties of Ceredigion and Carmarthenshire.
- Direct experience of working for a support service and achieving positive outcomes for beneficiaries,
- Working with and implementing policies, procedures, and guidance
- Solution focussed / problem solving ability
- A good standard of general education or ability to demonstrate relevant experience
- Level 4 Diploma in Advice & Guidance (or a commitment to achieve this)
- Excellent communication and interpersonal skills
- Highly organised working methods with an ability to write and update accurate records
- Ability to use IT effectively including email, Word, and experience of using data bases
- Ability to maintain confidentiality
- An understanding of carers and the impact of caring
- Clear understanding of the Health & Safety at Work Act and own and others’ responsibilities
- Valid Driving Licence and access to a vehicle for work purposes
Applications are encouraged from all sections of the community