A whole host of useful stuff
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Got questions? We’ve got answers
If you still have questions after wading through this lot then just give us a call or drop us an email and we’ll get back to you.
If you are unable to go to work because of sickness or compassionate reasons then you must tell your contact at Dart and your line manager at the earliest possible opportunity, no later than one hour before work begins. You may need to leave a message if it’s very early in the morning.
All Dart employees are entitled to claim Statutory Sick Pay (SSP). Under this rule, you will need to complete a self-assessment form, in order receive SSP from the fourth day of illness.
Possibly. In certain circumstances, we may be able to organise non-paid leave; just give us a ring to see if this can be arranged.
You will see on the Timesheet Portal app (or on your online portal) a side note for holiday. From here you can enter the dates that you would like holiday pay for and how much you would like to be paid. You can also see how much you have accrued and been paid to date
TP has user guides available on the app and online platforms but always check in with your Sunny person for assistance
Your sage payslip also displays your holiday pot balance. You will need to download it and look for holiday fund b/f:
We now request that all new workers joining employers or attending site for interview, complete a short questionnaire regarding coronavirus to help reduce the spread. Whilst in our employment we request that you let us know as soon as you or any member of your household develop symptoms .
We are able to pay you statutory sick pay if a health professional has advised you to self isolate.
For latest information on Coronavirus please view the Welsh Government website https://gov.wales/coronavirus
Yes – all PAYE temporary employees working through Dart get the statutory 28 days holiday per year (inclusive of bank holidays). Your holiday pay accrues in relation to the number of regular hours (not overtime) you work – it is currently calculated at 12.07%, so roughly speaking you earn one hour of holiday for every day you work. All work and no play is no good for anyone, so we strongly recommend you enjoy using up all your holiday.
We are legally required to enroll you automatically into a work place pension however occasionally employees prefer not to continue this
If you decide that you wish to opt out of your pension enrollment, you can do so by contacting Nest on 0300 020 0090 and requesting an opt out form or ,online using the details provided to you in your Nest welcome pack.
More information on opting out can be found by clicking here
Yes! Once we have finalised our pay run on a Wednesday, an email will be sent out to you, notifying you that you can login to our Sage portal to view the payslip. If you save the payslip as a PDF, your holiday balance can be viewed as a holiday fund b/f balance
Often we receive queries about tax codes and the amount of tax we deduct.
When you start working through us, we ask you to complete a HMRC form which allows us to set you up on an appropriate code but we often receive updates from HMRC via electronic messages through the ether to our payroll software which changes the code and the amount of tax deducted. Sometimes you will receive a rebate!
We would highly recommend you set op your own Government Gateway account with them if you haven’t already! You will then be able to see your current tax code, details of your earnings past and present, along with useful things like your state pension prediction and record of national insurance. From here you can query your tax code if you feel you are paying too much!
As always though, give us a shout if we can help with anything!
You’ll be pleased to know that all our temporary workers are paid weekly. We can’t pay you for work you havent done so you’ll always be working a week ‘in hand’.
Payday is Friday for all our temporary workers. Your payment will go directly into your bank account as if by magic.
You will be sent a link to login to the timesheet portal. From here you can enter your hours each week and then submit your timesheet to your line manager for approval.
Please make sure that you submit your hours into the correct date slot! A common mistake is to enter hours into the wrong week.